Privacy Policy

Privacy Policy2018-10-15T14:18:22+00:00

Privacy Policy

Effective Date: May 11th 2018
Last Updated: October 15th 2018

Wrights Cleaning (trading name of Aqua Group LTD) (“Wrights Cleaning”) values the privacy of visitors to our website and individuals whose personal information we receive through the use of form submissions and other related services. This privacy policy explains how we collect personal information on our website, and how we use and disclose that personal information. This privacy policy also describes our collection and use of personal information on behalf of our customers (“Clients”) who complete an online form submission requesting our services and/or related services.

By providing your personal information to our website, you consent to the information handling practices described in this privacy policy. We encourage you to read the section titled “Your Choices” below to understand the choices you have with regard to your personal information.

This Privacy Policy also applies to personal information that we collect by other means, which we combine with personal information collected on our Wrights Cleaning website or through the operation and delivery of our services.

1. Websites Covered
This privacy policy covers the information practices of websites that link to this privacy policy, including, but not limited to, www.wrightscleaning.co.uk, aqua-group.co.uk and drivewaycleaning-rotherham.co.uk. Wrights Cleaning’s websites may contain links to websites operated by third parties. Wrights Cleaning is not responsible for the privacy practices or the content of such other websites. We encourage you to learn about such third parties’ privacy and security policies before providing them with personal information.

2. Information We Collect
We collect the following data about users: (1) information that you voluntarily submit to us (“User-Supplied Information”); (2) technical data automatically collected from all visitors to the Wrights Cleaning website (described below under “Passive Data Collection”); (3) information we collect through our services; and (4) information we collect from third party sources.

User-Supplied Information. We may collect user-supplied information when you choose to provide us with your Personal information via the Wrights Cleaning website, including when you send us an email asking a question, register interest in our services, submit a form to receive a call-back, site survey, service quote or email newsletters, or request any research information.

Passive Data Collection. Like most web-based services, we automatically receive and record information in on our server logs from your browser when you use the Wrights Cleaning website. We may use a variety of methods, including clear GIFs or Pixels (also known as “web beacons”) and “cookies”, to collect this information. We use both session and persistent cookies. The information that we may collect with these automated methods may include, for example, your IP address, cookie information, a unique device or user ID, browser type, system type, the content and pages that you access on the Wrights Cleaning website, the frequency and duration of your visits to the Wrights Cleaning website, and the “referring URL” (i.e. the page from which you navigated to the Wrights Cleaning website). We may also use cookies on the Wrights Cleaning website to store session validators on your hard drive. If we directly combine any information gathered through passive means with Personal information, we treat the combined information as Personal information under this Privacy Policy. Otherwise, we use information collected by passive means in aggregated forms.

For additional information about the technologies that we use and how they operate, please see our Cookie Policy below.

 3. Use of Collected Information

We use personal information to establish and enhance our relationship with you. We may use personal information to operate, provide, improve, and maintain the Wrights Cleaning website; to prevent abusive and fraudulent use of the Wrights Cleaning website and services; to personalise and display content on the Wrights Cleaning website; where permitted by applicable law, to send you information, including via email, about our products and services in which we believe you may be interested; to respond to your inquiries and for other customer service purposes; and for other administrative and internal business purposes.

We may use your e-mail address, including any email address provided at www.wrightscleaning.co.uk, aqua-group.co.uk and drivewaycleaning-rotherham.co.uk or through the Wrights Cleaning website as set forth in the “Communications and Unsolicited Marketing Communications” section.

On the Wrights Cleaning website, we may use passively collected data to: (a) remember your information so that you will not have to re-enter it during your visit or the next time you visit the Wrights Cleaning website; and (b) monitor aggregate website usage metrics such as total number of visitors and pages viewed.

4. Disclosure of Collected Information
We do not sell or rent email addresses and other personal information that we collect directly through the Wrights Cleaning website. Please be aware, however, that any information that you voluntarily choose to display on any publicly available portion of the Wrights Cleaning website, or on any Service, becomes publicly available and may be collected and used by us or others without restriction. We share your information, including personal information, as follows:

Wrights Cleaning Service Providers & Sub-Contractors

We may provide personal information to third parties for their use in performing internal business functions (e.g. maintenance, security, data analysis, email transmission, CRM, database management services, email marketing, surveys, or data hosting) on our behalf. We require such third parties to agree to only use your personal information in accordance with this Privacy Policy and for no other purpose than to provide us with necessary services.

Legal Requirements

We may disclose personal information if we have a good-faith belief that doing so is required by a judicial or administrative order or otherwise required by law. Additionally, we may disclose personal information where we, in good faith, deem it appropriate or necessary to prevent violation of the Wrights Cleaning service agreements, or our other agreements; take precautions against liability; protect the rights, property, or safety of Wrights Cleaning, any individual, or the general public; maintain and protect the security and integrity of our services or infrastructure; protect ourselves and our services from fraudulent, abusive, or unlawful uses; investigate and defend ourselves against third-party claims or allegations; or assist government services.

Aggregate Information and Non-Identifying Information

We may share aggregated information with Clients, prospective Clients, partners or the press in order to demonstrate usage of the Service, identify industry and advertising trends, and to generate publicity for Wrights Cleaning services.

5. Your Choices

On the Wrights Cleaning website

You may, as a visitor to our website, choose not to provide us with personal information. You may also, at any time, access your personal information to update, correct, or delete certain personal information about you by contacting us at info@wrightscleaning.co.uk or at the address set forth below in the “Contact Us” section. You also have the right to obtain from Wrights Cleaning the erasure of personal data about you in accordance with applicable data privacy laws. You may exercise your rights with the following requests:

Exercise Your Rights

Request to be removed:

gdpr @ wrightscleaning.co.uk

Request access to your data:

gdpr @ wrightscleaning.co.uk

Submit a complaint:

gdpr @ wrightscleaning.co.uk

Request rectification:

gdpr @ wrightscleaning.co.uk

In addition you may decide not to opt–in, either when you first provide Wrights Cleaning with any personal information, to receive marketing information from Wrights Cleaning about products and services (including our products and services and those of third parties). See also Section 6, “Communications and Unsolicited Marketing Communications”, for additional information regarding changing your preferences or opting out of receiving marketing information.

Please be aware that even if you update or remove personal information that you have provided to us, your personal information may be retained in our backup files and archives for a reasonable period of time for legal purposes.

6. Communications and Unsolicited Marketing Communications
If you opted in to receive communications from us, including through info@wrightscleaning.co.uk, we may send you administrative messages and updates regarding your enquiry, updates regarding the Wrights Cleaning website, and, where permitted by applicable law, information regarding our offers, products and services, including, without, limitation, through social media updates and by email. If you no longer want to receive commercial email messages, you may indicate your preferences regarding commercial email messages by taking the steps described in such messages. Also, you may indicate your preferences regarding commercial email messages and postal mail messages by contacting us using the information in the “Contact Us” section below.

7. Client Data
We collect, use, and retain certain information at the direction and on behalf of our Clients from individuals (“End Users”) who use our website (Client Data). Wrights Cleaning has no relationship with such End Users whose Client Data we process on behalf of our Clients. We also do not decide how the Clients use such Client Data. Wrights Cleaning does not access and use the Client Data, except as directed by our Clients or required by law.

Information Collected Directly Through Use of the services about End Users: We collect two types of data about End Users: (1) information that is passed through the Service as a result of use of the website and (2) technical data automatically collected from all visitors to pages of your website that load the services. The information that we collect on your behalf depends on the particular services to which you subscribe and your preferences. Social network and/or identity providers are hosted by a third party and on our Client’s service. The Client’s and the End User’s interaction with these features are governed by the privacy statement of the company providing it.

End User Information: We maintain no rights to use any End User Personal Information transmitted to us on your behalf through the Wrights Cleaning website or received from the social networks, except to make the services available to you and/or End User.

We use the information that we collect automatically about the use of our website to facilitate delivery of the Service and, in some cases, for internal reports. Additionally, some of the information collected is used in the Client Reports. The Client Reports may contain both passively-collected information and End User Personal Information.

If you are a customer of one of our Client’s, and you want to edit or delete any information captured about you on that Client’s website, you should contact the Client directly.

8. International Users
The Wrights Cleaning website is hosted in the United Kingdom, and we may use service providers in the United Kingdom and elsewhere to process personal information on our behalf. If you use the Wrights Cleaning website outside the United Kingdom, please note that your personal data may be transferred outside of your home jurisdiction to the United Kingdom and to other jurisdictions where our affiliates and service providers are located. By using our website, you are agreeing that your personal data may be transferred to the United Kingdom and other jurisdictions, as explained in this Section.

9. Security
The security of your information is important to us, including, but not limited to, the personal information collected via the Wrights Cleaning website and services. We use reasonable security measures to protect against the loss, misuse, and alteration of Personal information under our control, both during the transmission and once we receive it. This includes, but is not limited to, the use of firewalls and encryption. Although we make good faith efforts to maintain the security of such personal information, no method of transmission over the Internet or method of electronic storage, is 100% secure and we cannot guarantee that it will remain free from unauthorized access, use, disclosure, or alteration. Further, while we work hard to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent “hackers” or other unauthorized persons from illegally accessing or obtaining this information.

If we learn of a security breach involving your personal information, we may attempt to notify you electronically so that you can take appropriate protective steps. By using the Wrights Cleaning website or providing personal information to us, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Wrights Cleaning website. If a security systems breach occurs, we may post a notice on our homepage (www.wrightscleaning.co.uk) or elsewhere on the Wrights Cleaning website and may send an email to you at the email address you have provided to us. Depending on where you live, you may have a legal right to receive notice of a security breach, involving your personal information, in writing. This notice paragraph applies to users of the Wrights Cleaning website and our Clients who utilize our services on their third party websites only. Should there be a breach that affects End Users of Clients, the Client will be responsible for disseminating notice of such a breach to those End Users.

10. Analytics
In addition, we use Google Analytics to analyze our users’ use of the Wrights Cleaning website. Google Analytics is currently on www.wrightscleaning.co.uk, aqua-group.co.uk and drivewaycleaning-rotherham.co.uk. Google Analytics provides us with aggregated data in order to help us make informed business decisions. Ultimately, Google, as a third party, controls information collected through Google Analytics and you should check and be comfortable with its privacy practices prior to using the Wrights Cleaning website. You may review information about Google’s privacy practices with respect to Google Analytics at http://www.google.com/analytics/learn/privacy.html.

11. Updates to This Privacy Policy
We may occasionally update this privacy policy. If we do, we will change the “effective date” at the top of the privacy policy. Before making any update that would make this privacy policy materially less restrictive in our use or disclosure of personal information collected prior to the update, we will provide prior notice of the update by posting notice on our website at the top or bottom of the then-current privacy policy. We encourage you to periodically review this privacy policy to stay informed about our collection, use, and disclosure of personal information. Your continued use of our websites constitutes your agreement to our then-current privacy policy.

12. Contact Us
If you have questions about this privacy policy, you may contact us at info@wrightscleaning.co.uk. You may also write to us at:

Wrights Cleaning (Aqua Group LTD)
Attn: Privacy
1 Hillcest Way, Sunnyside, Rotherham, South Yorkshire, United Kingdom, S66 3ZX

Cookie Policy

Like most web based services, Wrights Cleaning (trading name of Aqua Group LTD) (“Wrights Cleaning”, “we” or “us) may automatically receive and record information when you use the Wrights Cleaning website and services. We may use a variety of methods, including clear GIFs (also known as “web beacons”) and “cookies”, to collect this information.

This Cookie Policy aims to inform you about our use of such cookies and clear GIFs, but does not govern the use of the Wrights Cleaning website nor the processing of Personal Information on the Wrights Cleaning website. The Cookie Policy should therefore be read in conjunction with our Privacy Policy. Any capitalised terms in this Cookie Policy are defined in the Privacy Policy.

1. Cookies and Other Automated Means of Passive Data Collection

In this Cookie Policy, cookies and other automated means (e.g. web beacons) will be jointly referred to as ‘Cookies’ throughout this policy, except as set forth in this section.

This section provides more information about some of those technologies and how they work.

Cookies.

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Most major websites use cookies. Because the browser provides this cookie information to the website at each visit, cookies serve as a sort of label that allows a website to “recognise” a browser when it returns to the website.

Cookies store information about your activities on a website or other platforms. For example, cookies can store your session information for easy sign-in to a website or other platform you have previously visited. They enable us to make your use of the Wrights Cleaning website and services more enjoyable and to improve the functionality of the Service.

Clear GIFs.

Clear GIFs (also known as web beacons) are used in combination with cookies to help website operators understand how visitors interact with their websites. A clear GIF is typically a transparent graphic image (usually 1 pixel x 1 pixel) that is placed on a website. The use of a clear GIF allows the website to measure the actions of the visitor opening the page that contains the clear GIF. It makes it easier to follow and record the activities of a recognized browser, such as the path of pages visited at a website.

Clear GIFs, which can be embedded in web pages, videos, or emails, can allow a web server to read certain types of information from your browser, check whether you have viewed a particular web page or email message, and determine, among other things, the time and date on which you viewed the Clear GIF, the IP address of your computer, and the URL of the web page from which the Clear GIF was viewed.

For more information about cookies and web beacons, please visit http://www.allaboutcookies.org/cookies/.

2. What Information Do We Passively Collect?

The information that we may collect with these automated methods may include, for example, your IP address, cookie information, a unique device or user ID, browser type, system type, the content and pages that you access on the Wrights Cleaning website or services, the frequency and duration of your visits to the Wrights Cleaning website or services, and the “referring URL” (i.e., the page from which you navigated to the Wrights Cleaning website). We may also use cookies on the Wrights Cleaning website and services to store session validators on your hard drive.

If we directly combine any information gathered through passive means with Personal Information, we treat the combined information as Personal Information under our Privacy Policy. Otherwise, we use information collected by passive means in aggregated forms.

3. How Do We Use Passively Collected Data?

A. On the Wrights Cleaning website

On the Wrights Cleaning website, we may use passively-collected data to: (a) remember your information so that you will not have to re-enter it during your visit or the next time you visit the Wrights Cleaning website; (b) monitor your participation in various sections of the Wrights Cleaning website; (c) customise our service to you, including by providing you with recommendations; (c) monitor aggregate website usage metrics such as total number of visitors and pages viewed; and (d) administer, operate, and improve the Wrights Cleaning website and our other services and systems, and to provide services and content that are tailored to you.

B. Through the Wrights Cleaning services

Our Clients, in implementing services, may utilise the services API within their own websites. When you use the Service, servers passively collect data through the implementation of the API including, but not limited to, your IP address, page views, browser type, interactions with services, the web page you are currently visiting and the web page you were visiting before you came to the Service, and social actions such as sharing and commenting. This information is used to facilitate delivery of the Service and, in some cases, for internal reports. Additionally, some of the information collected is used in the Client Reports. The Client Reports may contain both passively-collected information and End User Personal Information.

Please note that, as End Users utilising services on a Client’s website, that Client may also passively collect data subject to that website’s particular Privacy Policy, including, without limitation, non-Wrights Cleaning actions such as purchases and videos watched. You should read and be aware of the terms of service, privacy policy, and privacy practices of the website of any Client utilising our services.

4. What Cookies Do We Use and Why? We use the following types of cookies:

Strictly necessary cookies – These cookies are used for the sole purpose of either (i) carrying out a transmission of a communication over an electronic communications network, or (ii) to allow the provider of an information society service to provide such service as explicitly requested by you.

Performance cookies – These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies do not collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous, it is only used to improve how a website works.

Functionality cookies – These cookies allow the website to remember choices you make (such as your user name, language or region you are in) and provide enhanced, more personal features.

Social media cookies – These cookies are used based on social connect functionalities or when you make use of a social media add on button (e.g. clicking on the ‘Like’ icon on a webpage)

Whether a cookie is considered as a ‘first’ or ‘third party’ cookie refers to the domain placing the cookie. First-party cookies are those cookies set by a website that is being visited by the user at the time (e.g. cookies placed by [www.wrightscleaning.co.uk]). Third-party cookies are cookies that are set by a domain other than that of the website being visited by the user. If a user visits a website and another entity sets a cookie through that website this would be a third-party cookie.

Session cookies allow website operators to link your actions during a browser session. A browser session starts when you open the browser window and finishes when you close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted. Persistent cookies on the other hand are cookies which remain on your device for the period of time specified in the cookie. We use both session and persistent cookies.

You can find more information about the individual cookies we use, and the specific purposes for which we use them, in the preference window.

5. How To Disable or Remove Cookies

Cookies

You can configure your Internet browser, by changing its options, to stop accepting cookies completely or to prompt you before accepting a cookie from the website you visit. If you do not accept cookies, however, you may not be able to use all portions of the Wrights Cleaning website or all functionality of the services.

Please note that disabling these technologies may interfere with the performance and features of the services.

You may also disable cookies on the Wrights Cleaning Sites by modifying your settings here:[gdpr_preferences text=”Privacy Preferences”]

6. Changes and Updates to This Cookie Policy

We may occasionally update this Cookie Policy. If we do, we will update the “effective date” at the top of the Cookie Policy. If we make an update to this Cookie Policy that is materially less restrictive in our use or disclosure of passively collected data prior to the update, we will provide you with prior notice of the pending update and seek your consent by posting notice on the Wrights Cleaning website or by contacting you using the email address you provided.

We encourage you to periodically review this Cookie Policy to stay informed about our use of passively collected data. Your continued use of the Wrights Cleaning website constitutes your agreement to this Cookie Policy and any updates.

7. Contacting Us

If you have questions about this Cookie Policy, you may contact us at info@wrightscleaning.co.uk. You may also write to us at:

Wrights Cleaning (Aqua Group LTD)
Attn: Cookie Policy
1 Hillcest Way, Sunnyside, Rotherham, South Yorkshire, United Kingdom, S66 3ZX

We use cookies to offer you a better browsing experience, analyse site traffic and form submissions. If you continue to use this site, you consent to our use of cookies. Agree & Close